Let's get started, shall we?
This Questionnaire is divided by four parts.
(A) Information
(B) Customer Service
(C) Product
(D) Website |
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Please kindly fill up the follow information, so we know who you are. |
| 1) Company Name : |
| 2) Contact Personal :
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| 3) Contact Email address :
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| (A) Information |
| 1) How did you find out about us? |
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| 2) Please choose one of the following |
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| 3) How long have you been in body piercing business? |
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| 4) What do you like us the most? (you may choose more than one answer) |
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| 5) Have you visit our following social connector before? Such as Facebook |
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| 6) Do you have trouble receive our email sometimes? |
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| 7) How often do you read our monthly newsletter? |
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| 8) Did you like our newsletter? |
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| 9) Did you find our Catalog easy to use? |
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| 10) Did you like our Promos? |
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| 11) Have you ever visited our booth at the Bangkok Gems and Jewelry Fair? |
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| 12) What do you think of our booth? |
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13) Have you ever been to other jewelry fair? |
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| 14) Name some of the fair/fairs which you find very interesting |
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| (B) Customer Service |
| 1) How would you rate your overall satisfaction with us? |
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| 2) How do you rate our professionalism in dealing with you? |
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| 3) How do you rate our responsiveness in dealing with you? |
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| 4) Did we answer your question correctly? |
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| 5) Was the shipping documents provided are complete and correct? |
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6) Please select one of the following best describe your company.
Your company always care about... |
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| 7) What other kind of service we can offer to you? |
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| 8) What can we done to improve our customer service? |
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| 9) Other comments / other suggestions |
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| (C) Product |
| 1) Do you think we offer reasonable price for our quality product? |
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| 2) Which of our products do you like the most? (You may choose more than one answers) |
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| 3) What is/are your best selling item(s) from our collection? (You may choose more than one answers) |
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| 4) What is/are your best selling item(s)/product? (You may choose more than one answers) |
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| 5) What would you like to see in our next design? |
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| 6) Please rate the overall quality of our product? |
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| 7) What other kind of product did you sell besides body piercing? (You may choose more than one answers) |
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| (D) Website |
| 1) Did you find our new website more helpful to you? |
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| 2) Please rate the following by use A, B or C |
| A - Excellent |
| B - Satisfied |
| C - Poor |
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- The Content/information of the website is......
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