Q: What are the differences between stock order, production order and divide order?
A: Stock Order: needs with the minimum total order of $99 US and MOQ is 1pc, this is the website default profile with no login needs this option is available to answer the needs of independent body jewelry shops and silver jewelry shops who can't efforts high quantity orders or want the complete order to be ship within 48 hours.
Production Order: needs with the minimum total order of $500 US and MOQ is 10pc per style while rings MOQ is 25pcs per each size, production lead time is 6-8 weeks.
Divide Order: this option comes to merge both stock and production orders, allow fast shipping of the available in stock items and the production of the out of stock to follow, you will be able to select this option before checking out your order, additional shipping charges will be applied.
Q: Where can we physically meet you guys? I mean, I like to know who I’m buying from so, how can I visit you?
A: That is quite understandable and, truth be told, we do prefer knowing our customers, our partners as we like to call them here. We do invite you guys to contact your favorite sales representative and to book a meeting with us here in the Head Quarter & Factory in Nonthaburi (suburbs of Bangkok, Thailand). To help you locate our place please find below the detailed maps and addresses:
Q: I received some defected items what are your returns policies?
A: KS accepts returns on defected merchandise, goods will exchange or credit. At our own discretion, if returned within 90 days from the date of shipment.
Q: What type of material is available and/or are you using to make your Jewelry and Body Jewelry?
A: While most of our items are proposed in either one of our three collections (Surgical Stainless Steel 316L, 925 Silver or Silver/ Gold plated on brass) we occasionally also propose PTFE and Titanium for the intrusive parts as well as for the motives. We take all the necessary measures to ensure the safety of our customers and pay extra attention to the hypoallergenic properties of all material used by KS. These measures ensure that we are, and remain, compliant to all relative European and International Health and Safety measures in effect in our trade.
Q: How are you going to ship my goods, which shipping service are you planning on using?
A: We normally ship with recognizable and traceable couriers such as Postal Air Mail, EMS, DHL or UPS. Although we are not recommending using PAM, we may also, if requested by the customer, use FedEx.
Q: How can I pay for my orders and when do I pay for my orders?
A: We offer you a few payment options such as Paypal, Payment by credit card (VISA & MasterCard), or Bank Transfer (with no extra charge) which to use is for you to choose but remember that charge may apply and you should check with your bank to avoid surprises.