Q: What are the differences between Online Customer and Wholesale Customer?
A: The Online customer profile is the website default profile with no login needs, that allow the user purchase only the available stock items with the minimum of only $99 and no MOQ, this option is available to answer the needs of independent body jewelry shops or individuals who can't efforts high quantity orders.
Wholesale customer profile was created to answer the needs of larger customers. Essentially, you could assume that online customer while being a bit more expensive is also a lot more reactive and vows to ship your goods to you within less than 48 of payment confirmation. Wholesale customer is not limited to stock sales. It takes longer to deliver, but ensures you to have the lowest prices at all times, for any and all orders above 1000 USD and with a minimum of 10 pieces per style and colors that you order.
Q: Where can we physically meet you guys? I mean, I like to know who I’m buying from so, how can I visit you?
A: That is quite understandable and, truth be told, we do prefer knowing our customers, our partners as we like to call them here. We do invite you guys to contact your favorite sales representative and to book a meeting with us here in the Head Quarter & Factory in Nonthaburi (suburbs of Bangkok, Thailand). To help you locate our place please find below the detailed maps and addresses:
Q: How long will I have to wait before receiving the goods I ordered?
A: From the moment we received and confirmed the payment of the deposit and confirmed that the order information was correct, you can expect your order to be delivered in no more than 48 hours.
Q: I received some defected items what are your returns policies?
A: KS accepts returns on defected merchandise, goods will exchange or credited. At our own discretion, if returned within 90 days from the date of shipment.
Q: What type of material is available and/or are you using to make your Jewelry and Body Jewelry?
A: While most of our items are proposed in either one of our three collections (Surgical Stainless Steel 316L, 925 Silver or Silver/ Gold plated on brass) we occasionally also propose PTFE and Titanium for the intrusive parts as well as for the motives. We take all the necessary measures to ensure the safety of our customers and pay extra attention to the hypoallergenic properties of all material used by KS. These measures ensure that we are, and remain, compliant to all relative European and International Health and Safety measures in effect in our trade.
Q: How are you going to ship my goods, which shipping service are you planning on using?
A: We normally ship with recognizable and traceable couriers such as Postal Air Mail, EMS, DHL or UPS. Although we are not recommending using PAM, we may also, if requested by the customer, use FedEx.
Q: How can I pay for my orders and when do I pay for my orders?
A: We offer you a few payment options such as Paypal, Payment by credit card (VISA & MasterCard) with no extra charges, or Bank Transfer which to use is for you to choose but remember that charge may apply and you should check with your bank to avoid surprises.